Air passenger complaints triple in one year to pass 42,000 as backlog grows

France Nouvelles Nouvelles

Air passenger complaints triple in one year to pass 42,000 as backlog grows
France Dernières Nouvelles,France Actualités
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The number of air passenger complaints to Canada's transport regulator is soaring, more than tripling to 42,000 over the past year.

The growing backlog means each case now needs more than a year and a half to handle, spurring advocates and politicians to question the entire process.

Bachrach and John Lawford, who heads the Public Interest Advocacy Centre, say the passenger rights overhaul promised by the federal government for this spring needs to make compensation automatic in the event of significant delays or short-notice cancellations.

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France Dernières Nouvelles, France Actualités

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