MONTREAL — The outrage sparked by news of a passenger incident involving a vomit-smeared airplane seat reflects a broader frustration with flight operations in Canada, travel experts say.
On Tuesday, Air Canada said it apologized to two passengers who were escorted off the plane by security after protesting that their seats were soiled — and still damp — ahead of an Aug. 26 flight from Las Vegas to Montreal.
In a Facebook post that has since gone viral, Susan Benson of New Brunswick said she was in the row behind the two women when she detected"a bit of a foul smell but we didn’t know at first what the problem was." "When the clearly upset passengers tried to explain to the flight attendant that the seat and seatbelt were wet and there was still visible vomit residue in their area, the flight attendant was very apologetic but explained that the flight was full and there was nothing they could do," Benson said.
While photos of snaking lines and posts of passenger frustrations at Toronto's Pearson airport popped up on social media over the summer, the chaos of overflowing terminals and luggage-clogged arrival areas that marked the 2022 travel season did not come to pass, due in part to more prepared players and fully staffed agencies and security contractors.
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