AI optimists should treat this transition as an ongoing journey to achieve more automation with AI, rather than a mere five-minute software update.
In fact, true optimists recognize the risks and solve them ahead of time to help foster a sense of trust with this ever-evolving technology. Contact centers, like employees, need to maximize the vast potential of AI. Ultimately, the leaders of this new AI era can be those optimists who approach their deployments with equal amounts of excitement, persuasion, and patience
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