After three months, Dish’s 5G service still feels like a beta

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After three months, Dish’s 5G service still feels like a beta
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The company is expanding Project Genesis’ coverage, but there are still basic features missing that make it clear the service isn’t for the general public.

, and coverage in some areas was hard to find. In Spokane, where I live, it covered at least a chunk of the city but wasn’t necessarily the most reliable thing ever.a single city, Las Vegas

Let’s start by justifying that headline and going over the “features” that feel just plain incomplete or missing. Project Genesis still lacks bring-your-own-device support , nor does it allow you to have multiple lines on an account. The former is somewhat understandable. “Because we are designing a new network that has just not been done before, the chipset that’s required to support our network only exists in so many phones today,” McCarty says.

That’s also true for things like billing info. The autopay confirmation emails I get from Dish every month say that if I want to change my payment method, I have to call support. The email also doesn’t have any info on how to check your billing history; I did ask the support person I talked to, and they told me there wasn’t a way to check that at this time and that I should keep an eye on my email for updates.

The answer, at least in Spokane, is… kind of? Since my article in July, the CellMapper app has spotted a new tower even further east of downtown, providing coverage to parts of the valley where I’d previously been stuck on AT&T, which Dish uses as a fallback when you’re in an area its homegrown network doesn’t cover. There are also a few new towers in Northtown.

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