Pennsylvania residents or anyone who faces airline issues in Pennsylvania can file complaints.
American Airline baggage handler at Philadelphia International Airport on the morning of July 19 when an international technology outage caused massive delays throughout the world.A new complaint form for flyers in Pennsylvania experiencing such difficulties with airline travel as delays or cancellations aims to empower travelers to voice their frustrations, Attorney General Michelle Henry announced Wednesday.
It comes after Henry and the U.S. Department of Transportation signed a memorandum of understanding that pledged to work together to “identify violations of federal aviation consumer protection requirements,” according to a separateThe state Attorney General’s Office will work with companies to offer solutions and refer necessary complaints to the Transportation Department’s Office of Aviation Consumer Protection that will prioritize their review.
Separately, the Transportation Department is expected to launch a modernized system for handling air travel service complaints later this year, the news release said. No additional details were provided about that program.Pennsylvania residents or anyone who experiences airline problems in Pennsylvania can file complaints whether they purchased tickets directly, through an agent, or through a third party.
The form requires airline and ticket information such as ticket number, flight itinerary, flight date, ticket date purchase, ticket price, and form of payment. It also requires a detailed description of the issue the traveler dealt with, in addition to the traveler’s home address and contact information.It is unclear how long it will take for complaints to be reviewed and resolved or if a complaint is actively being processed.
It is also not clear how the complaint form will differ from the modernized system planned by the Transportation Department later this year.
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