Tessa, a program used by the National Eating Disorders Association, gave potentially harmful weight-loss advice.
can be. As researchers are still grappling with rapid advances in AI tech and its potential fallouts, companies are rushing a range of chatbots into the market, and real people are put at risk.
Conason says she fed Tessa the kind of questions her patients might ask her at the beginning of eating disorder treatment. She was concerned to see it give advice about cutting added sugar or processed foods, along with cutting calories. “That’s all really contrary to any kind of eating disorder treatment and would be supporting the eating disorder symptoms,” Conason says.
that found a chatbot could help reduce women’s concerns about weight and body shape and possibly reduce the onset of an eating disorder. Tessa is the chatbot built on this research., now known as Cass, which was founded by entrepreneur Michiel Rauws and offers mental health counseling through texting. Rauws did not respond to questions from WIRED about Tessa and the weight loss advice, nor about glitches in the chatbot’s responses. As of today, the Tessa page on the company’s website was down.
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