With more homes receiving energy scheme vouchers today, a fuel poverty campaigner says a central government helpline is needed to help people if they have issues getting their money
The first energy vouchersSinead Quinn, from Derry Against Fuel Poverty, said she had been inundated with queries about the scheme.
While most vouchers can either be deposited in a bank or redeemed for cash at the Post Office that is not the case for everyone. Ms Quinn said that she knew of Nationwide customers who have no photo ID, meaning they may not be able to access the money."I have friends who are on universal credit getting £77 per week - why would they have an ID? They can't afford to drive or go on holiday.
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