'4 Ways to Build Trust as a Leader' by techtello leadership management
You may trust yourself, the confidence you have in your skills and abilities to set and achieve goals, to lead teams, and to drive organizational growth as a leader. But inspiring and earning the same level of trust from others is a very different skill.When you meet someone for the first time, they automatically mark you in the friend or foe category. What you say and how you behave are important criterias into this decision, but the most important factor is how you make them feel.
However, when others don’t trust you, they are suspicious of everything you say or do. The agenda you determine, the direction you decide, the advice you provide, the information you share, everything is met with resistance and judgment. Without trust, doubt seeps in and forms the basis of every interaction. It impacts how information is exchanged, how decisions are made, how ideas are executed, and most importantly it places a limit on the outcomes you achieve together.
Trust can only be earned and evolved by consistently practicing these 4 positive behaviors over long periods of time.Leaders who don’t feel safe themselves cannot pass on the feeling of safety to their teams. Concerned with their own survival, they become too self-interested in protecting their own goals and advancing their own agendas. They put up walls to seek information that bolsters their ego and avoid anything that might hurt it.
It’s impossible to not make these mistakes. What’s possible is to acknowledge that you screwed up, learn from these mistakes and set an example for everyone that it’s okay to be wrong sometimes. What’s not acceptable is to lie or try to cover it up by passing blame or pushing someone else under the bus.
Operate always with integrity and honesty in the world, even when that means facing things that are difficult to face. Be genuine. Be honest. Don’t fake anything. Truth and authenticity breed respect and trust - Robert Iger, The Ride of a LifetimeAdmit errors, change course when needed, encourage constructive disagreements and learn to say “I don’t know.”We judge ourselves by our intentions and others by their behavior.
To build trust as a leader, be conscious about what you commit to others. Be clear about the expectations that others have from you. Make sure to follow through on the expectations you created.Keep a working list of all the commitments with your team. Take time to assign a timeline to each item on the list and dedicate focussed attention to making progress towards your commitments. Schedule regular sync-ups with your team to go over the status of each item.
The first rule is not to fake anything. You have to be humble, and you can’t pretend to be someone you’re not or to know something you don’t. You’re also in a position of leadership, though, so you can’t let humility prevent you from leading. It’s a fine line, and something I preach today. You have to ask the questions you need to ask, admit without apology what you don’t understand, and do the work to learn what you need to learn as quickly as you can.
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