Today, Maui is a happy, healthy 2-year-old rescue dog. But that wasn't the case this past December.
"She just was like doing handstands and she wouldn't use her back legs at all and it scared me," said owner Katharine Rub from Ambler, Montgomery County."I really thought, I was like, 'This is going to be fine because we have this pet insurance now,'" recalled Rub."The deductibles are pretty reasonable, and while their policies are more expensive than most companies, they just got very high ratings with a 90% coverage of all your claims," she said.
Those are the same reasons Thomas Kelly from Wilmington, Delaware, and his wife signed up with Trupanion for 5-year-old Murphy.A year after they got him, Murphy developed violent seizures and was admitted to the ICU. After numerous tests and scans, Kelly and his wife made the heart-wrenching decision to put Murphy down."Once the first claim was denied, I protested that denial, to which my claim was denied again," he said.
Trupanion told Rub and Kelly their claims were denied because these were pre-existing conditions, which are not covered."I said, 'I'll call 6abc,'" Rub said.Once Action News was involved, Rub got a different answer from Trupanion.Kelly also contacted the Troubleshooters through CFA and again, with our help and the advocacy of Murphy's vet, he too received his reimbursement.
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